{"id":120800,"date":"2021-05-19T16:23:07","date_gmt":"2021-05-19T23:23:07","guid":{"rendered":"http:\/\/69.46.6.243\/?p=120800"},"modified":"2021-05-19T16:23:07","modified_gmt":"2021-05-19T23:23:07","slug":"new-and-updated-web-resources-to-help-customers-financially-impacted-by-covid-19","status":"publish","type":"post","link":"https:\/\/new.thepinetree.net\/?p=120800","title":{"rendered":"New and Updated Web Resources to Help Customers Financially Impacted by COVID-19"},"content":{"rendered":"<p>San Francisco, CA&#8230; <em>Customers May Qualify for Several Different Financial Assistance Programs at Once. <\/em><em>Apply or Enroll Now, Don\u2019t Wait for Summer. <\/em><span lang=\"EN\">Customers who have been financially impacted by the COVID-19 pandemic can now find new and updated information and web resources on various programs available to those who are behind on their bills and\/or needing financial assistance due to the ongoing pandemic by going to <\/span><a href=\"http:\/\/www.pge.com\/covid19\" target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"EN\">pge.com\/covid19<\/span><\/a><span lang=\"EN\">.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-69906\" src=\"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2018\/11\/pge.jpg\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2018\/11\/pge.jpg 200w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2018\/11\/pge-150x150.jpg 150w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2018\/11\/pge-30x30.jpg 30w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/p>\n<p>Pacific Gas and Electric Company\u2019s (PG&amp;E) updated customer support website, launched earlier this month, provides information on all the financial assistance and support programs currently available to qualified customers in one easy to use page.<\/p>\n<p><strong><u>Get Help with Past Due Bills<\/u><\/strong><\/p>\n<p>The\u00a0<strong>Get Help with Past Due Bills\u00a0<\/strong>portions of the page<strong>\u00a0<\/strong>points to a variety of financial assistance programs and payment plan arrangement support, including:<\/p>\n<ul>\n<li><a href=\"https:\/\/csd.ca.gov\/energybills\">Low-Income Home Energy Assistance Program<\/a>\u00a0(LIHEAP) offers up to $1,000 to pay eligible household energy costs.<\/li>\n<li><a href=\"https:\/\/www.pge.com\/en_US\/residential\/save-energy-money\/help-paying-your-bill\/one-time-assistance\/reach\/reach.page\">Relief for Energy Assistance through Community Help (REACH) Program<\/a>\u00a0offers one-time financial assistance to qualified customers with past-due bills.<\/li>\n<li><a href=\"https:\/\/www.pge.com\/en_US\/residential\/save-energy-money\/help-paying-your-bill\/payment-assistance-overview\/payment-assistance-overview.page\">Arrearage Management Plan (AMP)<\/a>\u00a0offers up to $8,000 in unpaid balance forgiveness, if a customer is enrolled in the\u00a0<a href=\"https:\/\/www.pge.com\/en_US\/residential\/save-energy-money\/help-paying-your-bill\/longer-term-assistance\/care\/care.page\">California Alternate Rates for Energy Program<\/a>\u00a0(CARE) or\u00a0<a href=\"http:\/\/www.pge.com\/FERA\">Family Electric Rate Assistance (FERA) Program<\/a>\u00a0(FERA), owes a specific bill amount and are more than 90 days past due.<\/li>\n<li><a href=\"https:\/\/www.pge.com\/en_US\/residential\/save-energy-money\/help-paying-your-bill\/payment-assistance-overview\/payment-assistance-overview.page\">Payment Arrangement Plans<\/a>\u00a0offers flexible payment plans to spread balance out, up to 12 months or choose an extension allowing full payment later.<\/li>\n<\/ul>\n<p><strong><u>Find Ways to Reduce Future Energy Bills<\/u><\/strong><\/p>\n<p>The<strong>\u00a0Find Ways to Reduce Future Energy Bills\u00a0<\/strong>section links customers to applications for ongoing monthly discounts as part of the CARE and FERA Programs as well as the\u00a0<a href=\"https:\/\/www.pge.com\/en_US\/residential\/save-energy-money\/help-paying-your-bill\/energy-reduction-and-weatherization\/energy-savings-assistance-program\/energy-savings-assistance-program.page\">Energy Savings Assistance Program<\/a>\u00a0offering free energy efficiency upgrades to qualified customers.<\/p>\n<p><strong><u>Get Additional Information<\/u><\/strong><\/p>\n<p>The<strong>\u00a0Get Additional Information\u00a0<\/strong>portion of the page<strong>\u00a0<\/strong>highlights more ways for customers to access support through PG&amp;E\u2019s\u00a0<a href=\"https:\/\/www.pge.com\/en_US\/residential\/save-energy-money\/help-paying-your-bill\/longer-term-assistance\/medical-condition-related\/medical-baseline-allowance\/medical-baseline-allowance.page\">Medical Baseline Program<\/a>\u00a0as well as various external programs such as the\u00a0<a href=\"https:\/\/housing.ca.gov\/covid_rr\/index.html\">California COVID-19 Rent Relief Act<\/a>\u00a0helping income-eligible households pay rent and utilities, both for past due and future payments. Renters and landlords are eligible to apply.<strong><br \/>\n<\/strong><br \/>\nThe revamped webpage offers a useful resource for customers as the existing COVID-19 customer protections expire on July 1, 2021. PG&amp;E remains committed to providing support for customers during this transition, and we want our customers to know that we are here to help.<\/p>\n<p>For additional questions, we encourage customers to call 800-743-5000. Financial resources for business customers are available\u00a0<a href=\"https:\/\/www.pge.com\/en_US\/about-pge\/company-information\/protective-protocols\/covid19-protections-business.page?ctx=small-medium-business\">here<\/a>.<\/p>\n<p><strong>About PG&amp;E<\/p>\n<p><\/strong>Pacific Gas and Electric Company, a subsidiary of PG&amp;E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit\u00a0<a href=\"http:\/\/pge.com\/\">pge.com<\/a>\u00a0and\u00a0<a href=\"http:\/\/pge.com\/news\">pge.com\/news<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>San Francisco, CA&#8230; Customers May Qualify for Several Different Financial Assistance Programs at Once. Apply or Enroll Now, Don\u2019t Wait for Summer. Customers who have been financially impacted by the COVID-19 pandemic can now find new and updated information and web resources on various programs available to those who are behind on their bills and\/or [&hellip;]<\/p>\n","protected":false},"author":1599,"featured_media":69906,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_cbd_carousel_blocks":"[]","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[20,149,5,1],"tags":[],"class_list":["post-120800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-financial","category-government","category-news","last_archivepost"],"jetpack_featured_media_url":"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2018\/11\/pge.jpg","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/posts\/120800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/users\/1599"}],"replies":[{"embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=120800"}],"version-history":[{"count":0,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/posts\/120800\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/media\/69906"}],"wp:attachment":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=120800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=120800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=120800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}