{"id":34187,"date":"2017-02-22T14:09:06","date_gmt":"2017-02-22T22:09:06","guid":{"rendered":"http:\/\/69.46.6.243\/?p=34187"},"modified":"2017-02-22T14:09:06","modified_gmt":"2017-02-22T22:09:06","slug":"mtmc-friends-and-neighbors-taking-care-of-friends-and-neighbors","status":"publish","type":"post","link":"https:\/\/new.thepinetree.net\/?p=34187","title":{"rendered":"MTMC: \u2018Friends and Neighbors Taking Care of Friends and Neighbors\u2019"},"content":{"rendered":"<p>San Andreas, CA&#8230;.Robert Diehl, who took over as President of Mark Twain Medical Center six months ago, has a very clear explanation of its role in the community. He says, \u201cWe are friends and neighbors taking care of friends and neighbors.\u201d  \u201cOur community is made up of individuals at differing stages of life and health. We are here for everyone. And,\u201d he emphasizes, \u201cwe are here for the long haul. Our team of seasoned administrators and medical professionals are the day-to-day stewards of MTMC. The community is aware of the ongoing conversations regarding our governing lease, yet at the same time everyone can see we are investing in the future with recent capital improvements like painting the facility and repairing the roof and HVAC system. Nothing is in a holding pattern around here.\u201d<\/p>\n<p><a href=\"http:\/\/marktwainmedicalcenter.org\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/02\/Bob-Ana-and-Chris-Feb.-13-2017-004-001.jpg\" alt=\"\" width=\"640\" height=\"529\" class=\"alignnone size-full wp-image-34188\" srcset=\"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/02\/Bob-Ana-and-Chris-Feb.-13-2017-004-001.jpg 640w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/02\/Bob-Ana-and-Chris-Feb.-13-2017-004-001-300x248.jpg 300w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/02\/Bob-Ana-and-Chris-Feb.-13-2017-004-001-570x471.jpg 570w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/02\/Bob-Ana-and-Chris-Feb.-13-2017-004-001-150x124.jpg 150w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/02\/Bob-Ana-and-Chris-Feb.-13-2017-004-001-500x413.jpg 500w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><a href=\"http:\/\/marktwainmedicalcenter.org\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/01\/MTMC-Med-Clinic-HHK-728x90.jpg\" alt=\"\" width=\"640\" height=\"79\" class=\"alignnone size-full wp-image-31461\" srcset=\"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/01\/MTMC-Med-Clinic-HHK-728x90.jpg 640w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/01\/MTMC-Med-Clinic-HHK-728x90-300x37.jpg 300w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/01\/MTMC-Med-Clinic-HHK-728x90-570x70.jpg 570w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/01\/MTMC-Med-Clinic-HHK-728x90-150x19.jpg 150w, https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/01\/MTMC-Med-Clinic-HHK-728x90-500x62.jpg 500w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>Dignity Health currently operates MTMC under a 30-year lease with the Mark Twain Health Care District. It expires at the end of 2019 and the district board has indicated it is exploring options which range from renewing the relationship with Dignity Health, to possibly contracting with another health care system or operating the hospital independently. Any new lease agreement must be approved by voters.<\/p>\n<p>\u201cI think of myself as wearing three hats,\u201d Diehl says. \u201cFirst, I am a Calaveras County guy. I\u2019ve loved the area for a long time, enjoying backpacking and fly fishing here for years before I came to MTMC. Second, I am a professional hospital administrator with 25 years experience. And third, I am a Dignity Health guy linking Calaveras community health care to the resources of one of the nation\u2019s largest health care systems.\u201d<\/p>\n<p>Chief Financial Officer Chris Roberts, CPA, joins Diehl in the MTMC Administrative Office, along with Administrative Coordinator Ana Pedersen. They coordinate the expertise of an impressive Leadership Team made up of specialty administrators and medical professionals. All three emphasize an open door policy which encourages the public and MTMC\u2019s 300-plus employees to contact them at any time with questions or concerns.<\/p>\n<p>\u201cOur team is focused on the here and now,\u201d Diehl notes. \u201cThe hospital is designated as a critical access facility, which means we provide core services. And we do them incredibly well.  We\u2019ve earned high marks in a recent national survey assessing patient satisfaction in areas like nursing care, cleanliness and our food services.\u201d<\/p>\n<p>\u201cIn addition, we operate five rural health clinics where we are currently strengthening primary care connections. We continue to solidify plans for relocation of our Angels Camp and Valley Springs clinics and at the same time are working to expand our specialty clinics. The Orthopedic Clinic in Angels Camp and the Cancer Center in San Andreas are unprecedented resources for a rural community. We are looking to provide more links to specialists with programs like physician rotation and tele-medicine. Our goal is to provide more convenient health care options locally. One size does not fit all.\u201d <\/p>\n<p>Diehl notes, \u201cOur Leadership Team brings decades of experience to their roles at MTMC. They are here because \u2013 like me \u2013  they love living in Calaveras County.\u201d <\/p>\n<p>More about Bob Diehl<br \/>\nBob took over as MTMC President in June 2016, coming from St. Joseph Health System, a California-based integrated Catholic health care delivery system, where he held positions of progressive responsibility over 12 years. Most recently he served as Vice President of Operations for Queen of the Valley Medical Center in Napa.<\/p>\n<p>He passed on a regional post with Dignity Health offered at the same time he was following up on the opportunity to lead MTMC. \u201cOnce my wife Susan and I spent a few days in Calaveras when I was interviewed, we knew this was where we wanted to be. Everyone was so friendly and welcoming \u2013 it was amazing.\u201d<\/p>\n<p>Bob cites one \u201cmeant to be moment\u201d during that visit. \u201cI\u2019m an avid member of U.S. Masters Swimming,\u201d he explains, \u201cso I checked on-line ahead of time to see if there might be a group in Calaveras. Soon I had a call back from one of the members at Bret Harte Aquatic Center. When I showed up for my first workout, that person turned out to be someone I recognized from the hospital &#8212; it was Dr. Peter Oliver.\u201d<\/p>\n<p>The Diehls are now settled in a 1930\u2019s classic home in Angels Camp which they\u2019ve enjoyed renovating. Their son, Penn, 19, is a sophomore at St. Mary\u2019s College in Moraga.<\/p>\n<p>Meet Chris Roberts<br \/>\nChris is a veteran of two years as MTMC\u2019s Chief Financial Officer. He also turned down other opportunities to relocate in Calaveras County.  \u201cOnce I walked in the lobby of the hospital, I knew it was the place to be. People smiled and made eye contact everywhere I went in the county. That was a pleasant change,\u201d he adds, noting his previous posts dealt with fallout from quality and patient care challenges at facilities in Oroville and Marysville. <\/p>\n<p>\u201cI\u2019ve now been here longer than most others on the Leadership Team\u201d he notes, \u201cand we\u2019ve had some turmoil during that time \u2013 including the Butte Fire \u2013 but nothing has distracted us from our connection to our patients and community.\u201d<\/p>\n<p>Chris was eight years into a 15 year career with the U.S. Postal Service in Salinas and then Marysville, when he went to go back to school to study accounting. \u201cI just decided I wanted to do more and needed a change, and with encouragement from my wife, Regina, signed up for a class at the local community college. That led to more classes and before long I was both in college and working full-time.\u201d <\/p>\n<p>Regina also worked for USPS and their three children were very young at the time. \u201cI was 34 when I graduated from Chico State University,\u201d he says. \u201cI joined an accounting firm in Yuba City at about half the pay I was receiving with the USPS, but gained the experience and knowledge to pass the CPA exam.\u201d After some three years as a CPA he moved into health care finance. Their children, Amanda, Tina and Brett, are now young adults; and, they have two grandsons, Tyler and Adam, who are both eight years old.  <\/p>\n<p>At MTMC he has observed \u201cthe final pieces of a dynamic new team falling into place. These are professionals who have chosen Calaveras County as home and are setting a new direction and standard of excellence for local health care.\u201d<\/p>\n<p>Meet Ana Pedersen<br \/>\nAna joined the MTMC team in late December with years of administrative support expertise in banking and health care systems. \u201cI\u2019d been watching for opportunities here at the local hospital since we moved to the county,\u201d Pedersen explains. Like Bob and Chris, she turned down another job offer to come to MTMC. She says, \u201cI feel very fortunate to be part of this team and I know this is where I am supposed to be.\u201d <\/p>\n<p>Born and raised in Portugal, she moved to the Bay Area at the age of 17 and studied law for a couple of years after earning a marketing degree at California State University Hayward. Her early career included positions as Y2K project manager for Bank of America in the Bay Area and marketing and communications for a major software company. She was married, later divorced, and has a son, Adam, who is now 26. Ana was also a personal trainer and spent a year as an Oakland Raiders Raiderette cheerleader. Combining her years of office experience and people skills, she then became an administrative assistant for executives at Bank of the West. <\/p>\n<p>She married her husband Peter in 2005 and they moved to Valley Springs in 2013, drawn to a quieter lifestyle. She first commuted to French Camp, and then to Sacramento, supporting physicians in major health care systems. But her commute became even more challenging when the couple moved to Copperopolis last year. They own and operate a 20 acre ranch where they breed and raise hogs, adopt rescue alpacas and nurture countless other animals.<\/p>\n<p>Ana is the face of the Administrative Team, with a welcoming smile reflecting its Open Door Policy. She notes, \u201cWe don\u2019t let anyone walk out of here without feeling we\u2019ve been helpful.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>San Andreas, CA&#8230;.Robert Diehl, who took over as President of Mark Twain Medical Center six months ago, has a very clear explanation of its role in the community. He says, \u201cWe are friends and neighbors taking care of friends and neighbors.\u201d \u201cOur community is made up of individuals at differing stages of life and health. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":34188,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_cbd_carousel_blocks":"[]","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[12,3,20,33,4,1,8],"tags":[],"class_list":["post-34187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advertising","category-business","category-featured","category-health-fitness","category-life-style","category-news","category-san-andreas","last_archivepost"],"jetpack_featured_media_url":"https:\/\/new.thepinetree.net\/wp-content\/uploads\/2017\/02\/Bob-Ana-and-Chris-Feb.-13-2017-004-001.jpg","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/posts\/34187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=34187"}],"version-history":[{"count":0,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/posts\/34187\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=\/wp\/v2\/media\/34188"}],"wp:attachment":[{"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=34187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=34187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.thepinetree.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=34187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}