Washington, DC…In the last week of Open Enrollment for 2018, 4,143,968 people selected plans using the HealthCare.gov platform or were automatically re-enrolled in a plan. As in past years, enrollment weeks are measured Sunday through Saturday.

This Open Enrollment snapshot covers the period from December 10, 2017, to 11:59PM Eastern Time on December 15, 2017. The plan selections reported in this snapshot are not final and do not include plan selections for consumers who enrolled in coverage through 3:00AM Eastern Time on December 16, 2017, or consumers who left their contact information at the call center due to high volume. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. CMS plans to release an updated snapshot next week with the final enrollment data.

In addition, the week seven snapshot only reports new plan selections, active plan renewals, and automatic enrollments and does not report the number of consumers who have paid premiums to effectuate their enrollment. This snapshot does not include plan selections from State-based Exchanges, other than those using the HealthCare.gov platform. CMS plans to release a detailed 2018 final enrollment report in March, including final plan selection data from State-based Exchanges that do not use the HealthCare.gov platform.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot

Week 7 Dec 10 – Dec 15

Cumulative Nov 1- Dec 15

Plan Selections

4,143,968

8,822,329

New Consumers

1,015,631

2,394,107

Consumers Renewing Coverage

3,128,337

6,428,222

Consumers on Applications Submitted

3,986,835

11,273,690

Call Center Volume

1,984,677

6,347,878

Calls with Spanish Speaking Representative

144,599

469,265

HealthCare.gov Users

5,596,225

18,358,032

CuidadoDeSalud.gov Users

226,432

679,996

Window Shopping HealthCare.gov Users

381,906

1,708,822

Window Shopping CuidadoDeSalud.gov Users

9,951

36,386

HealthCare.gov State-by-State Snapshot

The snapshot provides cumulative individual plan selections for the 39 Exchanges using the HealthCare.gov platform. Individual plan selections for the Exchanges using the HealthCare.gov platform include:

State Cumulative Plan Selections Nov 1 – Dec 15
Alaska 18,356
Alabama 170,023
Arkansas 68,642
Arizona 166,961
Delaware 24,860
Florida 1,731,275
Georgia 482,904
Hawaii 20,000
Iowa 53,548
Illinois 339,740
Indiana 168,223
Kansas 98,919
Kentucky 90,625
Louisiana 111,373
Maine 76,480
Michigan 298,999
Missouri 245,580
Mississippi 83,713
Montana 48,450
North Carolina 523,989
North Dakota 22,908
Nebraska 88,351
New Hampshire 50,275
New Jersey 278,881
New Mexico 50,539
Nevada 90,962
Ohio 233,345
Oklahoma 141,504
Oregon 157,537
Pennsylvania 396,725
South Carolina 218,435
South Dakota 30,090
Tennessee 230,493
Texas 1,130,594
Utah 195,121
Virginia 403,284
Wisconsin 227,572
West Virginia 28,164
Wyoming 24,889

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2017 Exchange coverage through December 31, 2017 and had a 2018 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2017 Exchange coverage through December 31, 2017 and either actively select the same plan or a new plan for 2018.

Exchange: Generally, this report refers to 39 Exchanges that use the HealthCare.gov platform. The Exchanges using the HealthCare.gov platform for the individual market Exchanges are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 Exchanges that use the HealthCare.gov platform for the 2018 benefit year, including the Federally-facilitated Exchanges, State Partnership Exchanges, and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.

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